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FAQs

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Top 5 FAQs

Top 5 FAQs

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  • How do I care for my KING fabric?

    Every design in the KING Fabrics collection has been rigorously tested for seam strength, abrasion resistance, colour fastness to light, cleaning and general wear and tear. Keep your sofa looking its best with regular fabric maintenance. Click here to read how to care for your fabric cover.

  • How do I place a KING furniture order?

    KING designs are available exclusively through KING Showrooms located across Australia, North America, Europe, Asia and New Zealand.

    All KING Showrooms showcase an extensive range of the KING Collection including award-winning sofas, dining, bedroom and outdoor furniture.

    You can also browse and shop online on the KING website or place your order over the phone, email or via online chat.

    If you require assistance or have any questions please call us on +44 800 066 8116 or alternatively email us at tcr@kingliving.co.uk and include your best contact details.

    Click here to find your local Showroom.

  • What is covered in KING Warranty?

    The KING Warranty program has been designed to ensure you are provided with the best possible protection for your new King Living furniture items. KING offers an unconditional, 25-year warranty on the steel frame along with pro-rata guarantees on other parts and finishes. Click here to read more about the KING Warranty.

  • What types of fabrics and leathers are available at KING?

    KING only offers premium fabrics and luxurious leathers, all of which are exclusive to KING. All the fabrics and leathers have been extensively tested in the face of normal wear and tear. Our experienced Showroom staff can help you choose the right fabric or leather that suits your home and lifestyle. To learn more about our quality materials, click here.

  • Can I rearrange my modular sofa configuration?

    Yes, KING flexible modular sofas are designed to provide you with ultimate flexibility. It's the engineered steel frame that provides the strength that allows you to rearrange and reconfigure your modular sofa as often as you wish. Click here to read more.

General Enquiries

General Enquiries

Expand All
  • How do I place a KING furniture order?

    KING designs are available exclusively through KING Showrooms located across Australia, North America, Europe, Asia and New Zealand.

    All KING Showrooms showcase an extensive range of the KING Collection including award-winning sofas, dining, bedroom and outdoor furniture.

    You can also browse and shop online on the KING website or place your order over the phone, email or via online chat.

    If you require assistance or have any questions please call us on +44 800 066 8116 or alternatively email us at tcr@kingliving.co.uk and include your best contact details.

    Click here to find your local Showroom.

  • Can I rearrange my modular sofa configuration?

    Yes, KING flexible modular sofas are designed to provide you with ultimate flexibility. It's the engineered steel frame that provides the strength that allows you to rearrange and reconfigure your modular sofa as often as you wish. Click here to read more.

  • The fabric/leather colours online look different to the sample I received from the KING Showroom?

    Colour reproduction of fabric/leather swatches online may vary on different monitors. A physical swatch from a KING Showroom will provide you with the best indication on what the true colour is. To request a swatch online, please visit our Fabrics and Leather Collection page to place an order. Click here to view and order swatches online.

  • Can I order a different modular configuration that's not shown online?
    Absolutely. All KING modular sofas are designed to provide you with ultimate flexibility. Each modular sofa design is made up of individual components that can be added, removed or changed to create the perfect sofa to fit your home. You can create your unique modular configuration at a KING Showroom with our KING Space Planning App. We have trained consultants that can assist you in designing your dream sofa configuration, all you need to do is bring your floorplan with you.
  • Does KING offer an Interior Design Service?
    All KING Consultants are experts in furniture design and can assist you in choosing the right pieces for your home. If you’re unsure about the style, size, colour or where to start, a KING Consultant can help you create a home that reflects your personal style. Whether you’re furnishing a room or your entire home, our professionally trained Consultants can work closely with you throughout the entire process to bring your vision to life.
Furniture Care & Maintenance

Furniture Care & Maintenance

Expand All
  • How do I care for my KING fabric?

    Every design in the KING Fabrics collection has been rigorously tested for seam strength, abrasion resistance, colour fastness to light, cleaning and general wear and tear. Keep your sofa looking its best with regular fabric maintenance. Click here to read how to care for your fabric cover.

  • What is covered in KING Warranty?

    The KING Warranty program has been designed to ensure you are provided with the best possible protection for your new King Living furniture items. KING offers an unconditional, 25-year warranty on the steel frame along with pro-rata guarantees on other parts and finishes. Click here to read more about the KING Warranty.

  • How do I care for my KING leather?

    KING sources the highest quality leathers to ensure your furniture looks beautiful, is exceptionally durable and luxuriously comfortable. Leather is a natural product, and as a result has a protective coating that will resist most soiling and spills. However, it still needs to be cared for using suitable products and a gentle touch. Over cleaning or poor maintenance can damage the protective layer and cause the leather to deteriorate. Click here to visit our Product Care Advice section to read more about leather care.

  • How do I care for my KING leather or fabric?

    Keep your sofa looking its best with regular fabric and leather maintenance. Maintaining your furniture and fabrics requires minimal effort and creates a lasting impression. Click here to visit our Product Care Advice section. 

  • My sofa cushions have lost their shape - What should I do?
    Feather and Ultradown® cushioning is designed to conform to the shape of the user. Over time your furniture will exhibit a casual, inviting, lived-in appearance. However, your feather and Ultradown® filled back and seat cushions should be plumped up regularly to maintain a neat appearance and shape. Click here to visit our Product Care Advice section to read more.

  • Can the covers of my KING sofa be changed?

    Yes, KING fabric and leather covers are individually tailored and can be completely removed or professionally replaced. No staples or glues are used. Change from fabric to leather, a new seasonal look or perhaps just for a general refresh. To arrange to have your covers replaced, contact the King-Care® Service Team at service@kingliving.co.uk.

  • How do I care for timber?

    KING recommends placing timber furniture away from direct sunlight to avoid warping and discolouration. Regular cleaning and dusting will help to keep the surface in top condition. Avoid general cleaning products on timber surfaces. Do not use polishes containing silicon or products that leave a greasy film. Click here to visit our Product Care Advice section to read more.

  • How do I care for timber veneer?

    Caring for timber is just as important as caring for fabrics and leathers. Gentle dusting with a clean microfibre cloth will help maintain the beauty of your timber veneer. Click here to visit our Product Care Advice section to read more.

  • How do I care for marble?
    Regularly clean the surface with a warm damp cloth, then wipe dry. Wipe away spills immediately to avoid penetration of the surface and, if necessary, use a mix of water and mild soap to clean, then wipe dry. Do not saturate the surface. Click here to visit our Product Care Advice section to read more.

  • How do I care for Outdoor furniture?
    Harsh outdoor conditions can significantly impact the performance and longevity of furniture. King Outdoor has been designed to outlast and outperform ordinary outdoor furniture. Click here to visit our Product Care Advice section to read more.

  • How do I care for my rug?

    To help preserve the beauty of your rug we recommend vacuuming it once a week to avoid dust and dirt becoming embedded in the fibres.Click here to visit our Product Care Advice section to read more.

     

  • What's the best way to care and maintain my KING furniture?
    Regular maintenance and care will keep your furniture looking and feeling beautiful for longer. Click here to visit our Product Care Advice section to read more.

  • Important information regarding toppling furniture

    Safety comes first. KING highly recommends you take the appropriate actions to secure your furniture to prevent it from toppling. Toppling furniture can cause serious injury. Secure your furniture with an appropriate anchor to the wall and/or floor to prevent it from toppling. Click here to download a Toppling Furniture Information Guide. If you have any questions or to request a replacement anchor kit for your furniture please e-mail us at service@kingliving.co.uk

What's in King Living products

What's in King Living products

Expand All
  • What types of fabrics and leathers are available at KING?

    KING only offers premium fabrics and luxurious leathers, all of which are exclusive to KING. All the fabrics and leathers have been extensively tested in the face of normal wear and tear. Our experienced Showroom staff can help you choose the right fabric or leather that suits your home and lifestyle. To learn more about our quality materials, click here.

  • What's used inside KING sofa cushions?
    KING doesn’t take shortcuts and our cushions are no different. KING use only the latest technology, high resilience CFC-free foams that will outlast and outperform conventional cushioning. We also use a soft feather blend in special applications for added comfort and a welcoming, casual look and feel. Depending on the design, KING cushioning features KingCell® Pocket Springs, multi layered High Resilience foams and soft feather blend overlays. Soft feather blend forms to the shape of the body while the KingCell® Pocket Springs provide long lasting support and durability. Click here to lean more.

  • What's inside KING sofa seats?
    KING uses a remarkable seating system in all designs. This is the Postureflex® Seating System with seat suspension that supports the body perfectly and maintains the true lines of the furniture. This is the same system used in luxury European cars. Different KING designs use different ways to create the final look and feel of the cushions, such as the Kingflex™ Pocket Spring System, multi density, high resilience, CFC free foams and feather blends.
  • Why does KING use steel frames?

    KING sofas, beds and chairs feature an engineered, galvanised steel frame for strength, flexibility, individual support and lasting comfort. Click here to learn more about the steel frame, including the 25-year warranty.

Delivery Information

Delivery Information

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  • How long until I receive my King Living furniture delivery?
    For metro delivery in Greater London the standard lead time is between 22-24 weeks. Outside of Greater London the standard delivery lead time may be longer but will be confirmed with our trusted delivery partner upon request.
    When demand for product or materials surges, this can impact standard delivery lead times. In addition, environmental factors and conditions may also cause standard lead times to fluctuate. You will be advised of an approximate date of arrival at the time your order is confirmed.
  • Access to my home may be difficult - What should I do?

    Please advise your Sales Consultant of any access issues at your property.

    Do you live in an apartment building, have a lift or have tight doorways? For a small fee we can arrange an access check before your order is confirmed to ensure the furniture you have chosen can be delivered and installed in your home without any problems.

    Difficult deliveries may incur a higher delivery charge.

    Please contact service@kingliving.co.uk for more details.

  • What if the scheduled delivery does not suit me? Can I change the date and time?

    We can arrange an external furniture carrier to deliver your furniture at a precise day/time. We can obtain a quotation for you on request. Please contact service@kingliving.co.uk for more information.

  • Does KING deliver internationally?

    KING can arrange international shipping. Please email us at export@kingliving.com.au for further information.

  • Can KING drivers move my existing furniture?

    The KING delivery team cannot move or remove your existing furniture. Please ensure you clear the room where your new King Living furniture will be positioned prior to delivery.

  • How will I be notified prior to delivery?

    You will be contacted a few days before your delivery by SMS or phone call to confirm delivery details and given an approximate delivery time.

    If you have any questions, please contact KING on service@kingliving.co.uk.

  • What if I need to delay my delivery date?

    This can be organised by contacting a KING Showroom or Service Team at tcr@kingliving.co.uk or service@kingliving.co.uk.

    You may be liable for payment of storage fees for products that cannot be delivered on the estimated delivery date.

    If you do not accept delivery by the estimated delivery date, KING will charge $300 per week in storage fees for every week (calculated on a pro rata daily basis) that products cannot be delivered, unless due to the fault of KING.

    If by 4 weeks after the estimated delivery date you do not accept delivery, KING may, at its discretion, rescind the contract for sale by notice to you and treat your failure to accept delivery on the above terms as a cancellation of the original order. Please refer to the Terms and Conditions of Sale.

  • Can I pay my balance on delivery?

    KING deliveries are made by outside contractors who cannot process payments. For this reason, we ask that you pay for your furniture in full by 12pm, two days prior to delivery. This can be organised by contacting calling +44 800 066 8116 or by contacting a KING Showroom or the Despatch Department at tcr@kingliving.co.uk or service@kingliving.co.uk.

  • I'm expecting my furniture delivery very soon - is there anything I need to do?
    Once your KING furniture delivery is scheduled, its time to start preparing your home for delivery. To help us ensure your delivery is as smooth as possible, please make sure the room where the furniture will be placed is clear and easily accessible for our delivery team. Remove any artwork or obstacles that are in your hallway. If you have selected Deluxe Delivery, please ensure there is space for our team to prepare and assemble your furniture and you have your preferred layout/configuration ready for a swift delivery.
Payments and Finance options

Payments and Finance options

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  • How can I make payments on my KING order?

    Payments for KING orders can be made in any KING Showroom. All account balances must be paid in full by 12pm, two days prior to delivery as KING deliveries are made by outside contractors who cannot process payments on the day of delivery.

    KING accepts VISA, American Express and Mastercard.

  • What deposit is required for an order?
    A minimum 25% deposit of the total purchase price is required to proceed with your order. For all 'clearance' orders, we require payment in full (100%) at time of purchase.
  • What types of payment methods does KING accept?

    At any KING Showroom, we accept cash, American Express, Visa and MasterCard credit cards.

    Cheques are accepted for deposits, however no personal cheques are accepted for final balance payments.

    Electronic funds transfers (EFT) are accepted. To allow time for bank processing, all EFT payments must be made 3 days prior to delivery day.

    The KING website accepts American Express, Visa, MasterCard and PayPal.

    All orders must be paid for in full prior to furniture delivery.

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